Refund & Cancellation Policy

Online Legal Mitra (the public brand of Shree Laxminarayan Trademark Company) aims to deliver every service you engage us for. If something goes wrong on our end, we want to make it right. This policy explains when a refund is available, when it is not, and how to request one. It should be read together with our Terms & Conditions.

1. Cancellation Before Work Begins

If you cancel a service before we have started preparing your application or filing (for example, before document drafting or submission to any government portal has begun), you are entitled to a refund of your professional fee, minus any payment gateway charges already incurred. Once work has started, the cancellation terms in Section 3 apply.

2. What Government Fees Are, and Why They Are Different

Many of our services (trademark filing, company incorporation, GST registration, and others) involve a government or statutory fee that we collect from you and pay directly to the relevant authority — the Ministry of Corporate Affairs, the Trademark Registry / IP India, the GST Network, the Income Tax Department, or others, depending on your service. Once a government fee has been submitted with your application, it is non-refundable by us — this money has already left our hands and gone to the government authority, which does not refund fees for applications it has received, regardless of the eventual outcome.

3. Refund Eligibility Once Work Has Started

Once we have begun preparing or filing your application, refunds are handled as follows:

• Our error — if we fail to deliver the agreed service (for example, we do not file your application within a reasonable time despite having complete documents from you, or we make an error in preparation that is solely our fault), you are entitled to a full refund of the professional fee for that specific service.
• Duplicate or accidental payment — if you were charged twice for the same service, or charged in error, the duplicate amount is refunded in full.
• Partial work completed — if you cancel after we have started work but before filing, we refund the professional fee minus the value of work already performed (such as document drafting, consultation time, or search reports already delivered to you).
• After filing — once your application has been submitted to the relevant government authority, the government fee (Section 2) is non-refundable, and the professional fee is non-refundable as the filing service has been completed as agreed.

4. What Is Not Grounds for a Refund

The following are outside our control and are not, by themselves, grounds for a refund, since they do not reflect a failure on our part to deliver the agreed service:

• Rejection, objection, or delay by a government authority after a correctly prepared and timely-filed application.
• Processing delays, technical downtime, or backlogs on a government portal (MCA, GST Network, Trademark Registry e-filing, or Income Tax e-filing).
• A change in your business circumstances after filing (for example, deciding you no longer need the registration).
• Incomplete or inaccurate documents or information provided by you that delay or affect your application.

5. How to Request a Refund

Email info@onlinelegalmitra.com or call +91 89594 20521 with your name, the service you engaged, your payment reference, and the reason for your request. Refund requests should be raised as soon as possible, and in any case within 30 days of the payment or the event giving rise to the request, whichever is later — this helps us investigate and resolve requests while the details are fresh and, where relevant, before a government filing has been made.

6. Refund Timeline

We review refund requests and respond within 5-7 business days. Once a refund is approved, we process it within 7-14 business days; the funds typically reflect in your original payment method within a further 3-7 business days, depending on your bank or payment provider.

7. Force Majeure

We are not liable for delays or failures in delivering a service caused by events beyond our reasonable control, including natural disasters, government-imposed restrictions, changes in law or government portal availability, internet or power outages, or other similar events. Where such an event affects an in-progress service, we will work with you in good faith on next steps once normal operations resume.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The policy in effect at the time you engaged a service governs that engagement.

9. Contact Us

Online Legal Mitra (Shree Laxminarayan Trademark Company)
In Front of OFO Ki Bagia, Near Samudayik Bhawan, Lashkar, Gwalior, Madhya Pradesh – 474009
Phone: +91 89594 20521
Email: info@onlinelegalmitra.com